What were the aims and objectives of the new ticketing and CRM systems at the V&A? The overriding objective of the new ticketing and CRM system is to create a single, accurate 360 degree view of a customer’s… Read more

In October 2014 the lengthy conservation project to turn the former Newman Brothers Coffin Works, which made coffin furniture between 1894 and 1999, into an industrial heritage attraction was complete and the doors were open to the public. But aside… Read more